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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jesse blosser

July 29, 2026

5  out of  5
rating by jesse blosser
"Chad and State Farm has carried my insurance for 7 years and I recently was involved in a car accident with equipment on a trailer I was pulling, so 3 claims going at once and they have made things so much easier for me in getting everything taken care of. Blessed to be a client of theirs!"
We responded:
"Thank you so much for the 5 stars, jesse! We truly appreciate your feedback and are always happy to help whenever you need us. "
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HADEN FOX

July 29, 2026

5  out of  5
rating by HADEN FOX
"Chad and his team is one of the best around! You won’t find a group that cares more about their customers than this group of people! 10/10 recommend"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Zach Hansford

July 29, 2026

5  out of  5
rating by Zach Hansford
"If you’re needing insurance, whether it be for home or auto, even life insurance, then I highly recommend Chad Smallwood and his agency! He and his staff always make you feel right at home whether you’re in the office or on the phone! Go ahead and give them a call or visit today!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Truston Humphries

July 29, 2026

5  out of  5
rating by Truston Humphries
"I have had several insurance policies with Chad Smallwood State Farm for over a decade and have experienced nothing but exceptional customer service. Chad and staff are always friendly and willing to assist with any questions or concerns. I have also had to file a few claims and they made the process seamless and stress free! If you are looking for reasonably priced coverage and an office staff that makes you feel like a part of their family, you definitely need to call Chad Smallwood State Farm!"
We responded:
"Truston, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Somerset insurance team is always here and happy to help. "
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Mike Noritis

July 29, 2026

5  out of  5
rating by Mike Noritis
"If you haven’t already, you need to switch to Chad Smallwood’s State Farm branch. Not only was Chad great to deal with, but his entire staff is top notch. I highly recommend this office not only for their customer service, but their ability to save us money and receive better coverage."
We responded:
"Mike, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Brittney Parks

July 29, 2026

5  out of  5
rating by Brittney Parks
"Chad and his team are the best to work with! Always quick with responses and anything we have issues with! I highly recommend them for any insurance needs!"
We responded:
"Thank you so much for your kind review, Brittney!  If you need insurance assistance, we are just an email or call away! - Chad Smallwood, your State Farm Agent   "
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Cristi Blanton

July 24, 2026

5  out of  5
rating by Cristi Blanton
"Very friendly and helpful with all my questions and needs"
We responded:
"Wow, thank you for the 5-star review, Cristi! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Tracey Garrett

July 24, 2026

5  out of  5
rating by Tracey Garrett
"Chad Smallwood and this agency is the only way to go! Great rates, friendly service and will go above and beyond for you and your family!"
We responded:
"Hi Tracey, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Somerset.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Chad Smallwood "
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Brandon Troxell

July 24, 2026

5  out of  5
rating by Brandon Troxell
"Chad and his staff have went above and beyond to help me. Great folks to have insurance with."
We responded:
"Thank you so much for the 5 stars, Brandon! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Jodie

July 24, 2026

1  out of  5
rating by Jodie
"They blame their customers for State Farm corporate errors and then take zero ownership for their own communication shortcomings. They willingly allow issues that prevent policies from being renewed to persist without ever contacting the customer to resolve said issues. And when the customer gets frustrated at the complete lack of customer service or ownership for mistakes made, they claim you’re yelling at them and hang up on their customers.

Total lack of professionalism from the employees and I will actively steer anyone and everyone away from using this State Farm office."
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John Lackey

April 30, 2026

5  out of  5
rating by John Lackey
"Great people reliable service"
We responded:
"John, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Clyde Hatfield

February 21, 2026

5  out of  5
rating by Clyde Hatfield
"Good experience"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Chad Smallwood’s Team! We deeply appreciate your kind words here in Somerset . "
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Paul Underwood

October 16, 2025

5  out of  5
rating by Paul Underwood
"Filing an insurance claim is never pleasant. The entire staff at Chad Smallwood’s office went above and beyond anything I would have expected. Quick, quality service in our time of need."
We responded:
"Thank you!"
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Magen Zawko

October 3, 2025

5  out of  5
rating by Magen Zawko
"Chad's team is top-notch! They're quick to help and give the best advice. Chad is the BEST insurance agent around!"
We responded:
"Thank you for trusting us!"
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Justin Wiese

February 7, 2025

5  out of  5
rating by Justin Wiese
"Great customer service, always quick to respond and answer any questions!!"
We responded:
"Thank you for trusting us!"
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Aaron Roberts

February 5, 2025

5  out of  5
rating by Aaron Roberts
"Fantastic customer service and very helpful staff. Chad makes sure you have the coverage you need."
We responded:
"We appreciate you!"
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Kathy Ramsey

February 5, 2025

5  out of  5
rating by Kathy Ramsey
"Great customer service!!"
We responded:
"Thank you, Kathy!"
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Kellie Pennington

February 4, 2025

5  out of  5
rating by Kellie Pennington
"I can't say enough great things about my State Farm agent and his entire office staff! From homeowners insurance to auto and life insurance, he has provided exceptional service and peace of mind for my family. He takes the time to explain all our options, ensures we have the right coverage, and is always available to answer any questions. His professionalism, knowledge, and genuine care for his clients set him apart. If you're looking for an insurance agent who truly has your best interests at heart, I highly recommend!"
We responded:
"Thank you for your review, we appreciate you!"
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Focust 1

February 4, 2025

5  out of  5
rating by Focust 1
"Chad is an awesome agent! Very responsive and eager to help everytime I reach out!!!"
We responded:
"Thank you!"
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logan viers

February 4, 2025

5  out of  5
rating by logan viers
"Best agent answered anytime"
We responded:
"Thank you! "
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Jeanette Hamilton

February 4, 2025

5  out of  5
rating by Jeanette Hamilton
"Best Agent! He even answers your questions at 10 pm at night!"
We responded:
"Thank you!!"
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Abby Clark

February 4, 2025

5  out of  5
rating by Abby Clark
"Couldn't have had a better experience. Chad is a great agent! The office is so welcoming + take care of matters quickly. If you choose Chad Smallwood you will be in great hands!"
We responded:
"Thanks, Abby! We appreciate you. "
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Jonathan Nelson

January 17, 2025

5  out of  5
rating by Jonathan Nelson
"Fair prices and great agents to work with at Chad Smallwood State Farm!!"
We responded:
"Thank you for your review! "
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Ta Creekmore

January 5, 2025

5  out of  5
rating by Ta Creekmore
"Very accommodating and helpful."
We responded:
"Thank you, we are happy we can assist you. "
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Brian Wilson

September 18, 2024

5  out of  5
rating by Brian Wilson
"Awesome customer service. I highly recommend."
We responded:
"Brian, thank you for your kind words and recommendation! I'm happy you had a great experience with our customer service. If you ever need anything else, don't hesitate to reach out.

- Chad Smallwood - State Farm Insurance Agent, Somerset, KY"